Managed IT Services
Welcome to our cutting-edge managed services platform, crafted by industry pioneers who recognize the nuances of tailored solutions in a sea of commoditized offerings. At Alykas, we revolutionize managed services with a customer-centric approach, providing unparalleled levels of personalized care and attention. Unlike traditional providers, we believe in delivering a concierge-like experience, where every interaction feels like a conversation with a trusted partner, not a distant third party. With us, you’re not just another client – you’re part of our extended family, and we’re dedicated to exceeding your expectations at every turn. Experience the difference firsthand and unlock the full potential of managed services with us
AlykasAssist ServiceDesk
AlykasAssist ServiceDesk provides unlimited end-user remote helpdesk support tailored to your needs 24/7 or essential business hours. The service includes comprehensive assistance with Microsoft 365 email and productivity applications such as Office Suite, Outlook, Teams, and OneDrive/SharePoint Libraries. It also covers Active Directory tasks including adds, moves, and changes; basic Multi-Factor Authentication (MFA) support; Microsoft mobile device support; subscription licensing provisioning; and tenant management. Additionally, the service includes support for application installations. A Service Delivery Focused Client Champion can also be included in the support framework to ensure seamless coordination and service delivery.
Steady State Infrastructure Monitoring and Management
SteadyState Infrastructure Monitoring and Management offers comprehensive network device-level management with 24×7 advanced monitoring of performance, capacity, environment, and hardware. It includes continuous remote support for critical infrastructure devices, covering maintenance, troubleshooting, and alert management. The service handles alert triage and remediation, leverages support from maintenance contracts, vendors, and Alykas subject matter experts, and initiates hardware warranty replacements for malfunctioning or dead devices. Advanced reporting is also provided. Additionally, the service includes VM server management, Windows OS patch management and software updates, monitoring and response for Windows services, management of Windows network services such as DHCP, DNS, and file-print, as well as advanced hardware fault detection and remediation.
WorkOS Care
Workstation Management and Optimization Solution delivers proactive monitoring for performance issues such as disk space and memory utilization. It includes automated vulnerability patching for Windows OS and widely used third-party applications like Chrome and Adobe, along with Microsoft feature updates. The service supports endpoint troubleshooting, routine maintenance, and provides access to Remote Monitoring & Management (RMM) tools. It also features scripted and automated remediation, endpoint task automation for software deployment, and advanced reporting to ensure optimal workstation performance and security.
SafeKeep Managed Backup & Disaster Recovery
SafeKeep Managed Backup & Disaster Recovery provides scheduled backups of critical servers at defined intervals—hourly, daily, weekly, or monthly—using a combination of full and incremental backups to optimize storage and recovery efficiency. It enforces data retention policies to ensure backups are maintained for appropriate durations and securely stores backup data in remote locations to safeguard against local disasters. In the event of data loss or system failure, the service enables rapid restoration of critical systems. Additionally, technical support is readily available to address any backup or recovery issues, ensuring business continuity and data resilience.
Community Connect UCaaS
CommUnity Connect UCAAS offers a unified communication solution through Microsoft Teams Calling and Cisco Webex Calling, providing both domestic and international phone services. The service includes Direct Inward Dial (DID) numbers, 4-digit dialing, and voicemail with unified messaging and transcription capabilities. It ensures 24×7 availability, enabling seamless and reliable communication across your organization.